09 Jan An Inclusive Proposal: Nontraditional Models for Rental Management
Brittney Greene was an emerging professional in the hospitality industry when she started noticing flaws in the short-term rental arena. She had worked as private concierge for guests who stayed in homes instead of hotels, so she knew the demand for private accommodations before Airbnb had a name in the community. After working on home renovation projects and managing short-term property rentals, she began to see a disconnect in the communication between homeowners and renters; the customer service element was lacking.
After Brittney’s mother started a cleaning business in New Orleans, she also realized that the potential for mutually beneficial relationships between homeowners and service providers was under-exploited. She turned to the share economy for opportunities because she realized that she didn’t just want to grow her own business, but help others grow theirs too.
With Brittney’s new venture, The HOST, there is an opportunity for almost every individual looking to get involved in the billion dollar business of short term rentals.
If you are a service provider, such as a:
- Cleaner, housekeeper, carpet cleaner, launderer
- Gardener, landscaper, horticulturist
- Maintenance professional, handyman, repairman (or woman)
- Plumber, electrician, AC installer
you can consistently work with homeowners renting out their homes to keep them in tip-top shape for guests. Our emphasis is on quality. While efficiency matters, we look for providers who are skilled, reliable, and treat the property with care.
If you are a creative professional, such as a:
- Interior designer
you can assist homeowners with making their houses rental-ready.
For people already involved in the real estate and hospitality industries, the HOST provides unprecedented access to work for individual clients through a secure platform. If you have the organizational skills and experience related to property management, you can become a host ambassador, facilitating bookings and arranging home services. More familiar with the tourism and hospitality industry? Be a guest concierge, planning tours, excursions, sightseeing itineraries, and making restaurant and transportation arrangements. The HOST sets a high bar for customer service because we are not a conventional property management company, we are hospitality experts.
Finally, homeowners can introduce trusted friends, neighbors, or coworkers to The HOST network in the position of “local contact.”
Local Contacts may do any of the following:
- Meet and greet guests
- Restock supplies as needed
- Receive deliveries
- Be on-call to assist guests or help in case of an emergency
All of these service providers work with homeowners regularly to build continuous relationships and expertise on the properties they manage. Rarely do you find a traditional rental management company where you can customize their model to suit your home. In most cases, if you sign on with a property management company, you have to hand over all control and they run the property on their terms. Brittney is passionate about inclusion and believes the whole community can benefit from this industry. After all, we are all hosts to the people who come to our cities, and we should all benefit from their time in our homes.